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e911 Agreement


EMERGENCY CALLING NOTICE OF 911 AND E911 SERVICE LIMITATIONS

We are required by Federal law to obtain your affirmative acknowledgement that you have read and understand the limitations detailed below concerning Syncd Technologies’s provision of emergency calling services. The Syncd Technologies service does not offer 911 or E‐911 emergency services like the services that you get from a telephone company. You acknowledge and understand that Syncd Technologies does not support traditional 911 and E‐911 access to emergency services. Traditional 911 services automatically route your calls to a trained 911 dispatcher, available on a 24 hour basis, using special answering facilities at the local Public Safety Answering Point (PSAP) for your location. Traditional E‐911 services automatically provide to the PSAPs the calling party’s call back number and location.

Syncd Technologies’s limited emergency services differ from traditional emergency services that you receive from the telephone company in several important ways described below. We recommend that you inform all employees, visitors, and other third parties who may be present where the SYNCD TECHNOLOGIES services will be used of these limitations.

  1. UNDER CERTAIN CIRCUMSTANCES, EMERGENCY DIALING SERVICE MAY NOT BE AVAILABLE TO CUSTOMERANIZATION. FOR EXAMPLE, IF NON‐PROFIT ORGANIZATION’S BROADBAND CONNECTION IS NOT FUNCTIONING, IF THERE IS ELECTRICAL POWER OUTAGE, OR IF NON‐PROFIT ORGANIZATIONS BROADBAND SERVICE OR VOIP SERVICE IS DISCONNECTED FOR ANY REASON WHATSOEVER, INCLUDING DISCONNECTION OR AN OUTAGE RESULTING FROM FAILURE TO PAY FOR SERVICES, NON‐PROFIT ORGANIZATION WILL NOT BE ABLE TO PLACE ANY CALLS INCLUDING EMERGENCY 911 CALLS.
  2. YOUR EMERGENCY DIALING SERVICE MAY NOT FUNCTION OR MAY NOT DELIVER EMERGENCY CALLS IN A TIMELY MANNER IF THERE IS NETWORK CONGESTION OR ANY OTHER SLOW DOWN ASSOCIATED WITH YOUR BROADBAND CONNECTION.
  3. NON‐PROFIT ORGANIZATION SHALL BE SOLELY AND EXCLUSIVELY RESPONSIBLE TO NOTIFY SYNCD TECHNOLOGIES IN WRITING IMMEDIATELY UPON ANY ADDRESS CHANGE WITH RESPECT TO ANY USER OR HANDSET FROM THE ADDRESS PROVIDED BY NON‐PROFIT ORGANIZATION AS THE PRIMARY LOCATION THEREFOR. CUSTOMERANIZATION ACKNOWLEDGES AND AGREES THAT SYNCD TECHNOLOGIES WILL RELY UPON NON‐PROFIT ORGANIZATION’S PROVISION OF ADDRESS INFORMATION WITH RESPECT TO USER OR HANDSET LOCATION IN REGISTERING WITH THE DATABASES ON WHICH EMERGENCY CALL TAKERS RELY AND THAT ANY FAILURE ON THE PART OF NON‐PROFIT ORGANIZATION TO PROVIDE UPDATED INFORMATION IMMEDIATELY UPON A CHANGE TO SUCH INFORMATION COULD HAVE SIGNIFICANT CONSEQUENCES FOR NON‐PROFIT ORGANIZATION AND/OR ITS USERS.
  4. IF NON‐PROFIT ORGANIZATION PROVIDES AN INCORRECT ADDRESS FOR THE DELIVERY OF EMERGENCY SERVICES OR MOVES THE DEVICE(S) ASSOCIATED WITH THE SERVICE AND DOES NOT PROVIDE SYNCD TECHNOLOGIES WITH UPDATED ADDRESS INFORMATION, THE 911 CALL WILL BE ROUTED, IF AT ALL, TO THE INCORRECT PSAP AND THE EMERGENCY CALL TAKER WILL RECEIVE INCORRECT ADDRESS INFORMATION, TO THE EXTENT THE CALL TAKER RECEIVES SUCH INFORMATION AT ALL. MOREOVER, THE EMERGENCY CALL TAKER MAY NOT BE CAPABLE OF ROUTING THE EMERGENCY CALL TO THE APPROPRIATE PSAP. NON‐PROFIT ORGANIZATION FURTHER RECOGNIZES THAT IT MAY TAKE UP TO FIVE (5) BUSINESS DAYS FOR NEWLY PROVIDED LOCATION INFORMATION TO BE POPULATED IN THE RELEVANT DATABASES SUCH THAT DURING THIS FIVE (5) DAY BUSINESS PERIOD EMERGENCY CALL OPERATORS MAY RECEIVE INACCURATE LOCATION INFORMATION.
  5. IN THE EVENT THAT YOU DO NOT NOTIFY SYNCD TECHNOLOGIES IN WRITING OF AN ADDRESS CHANGE WITH RESPECT TO A USER OR HANDSET, AND YOU ARE USING AN OUT OF RATE CENTER TELEPHONE NUMBER, EMERGENCY SERVICE PERSONNEL CANNOT AUTOMATICALLY TRACK YOUR LOCATION THROUGH OUR SYSTEM AND IT IS THEREFORE IMPORTANT THAT YOU KEEP YOUR LOCATION REGISTRATION UPDATED. FOR EXAMPLE, IF YOU LIVE AND USE YOUR SYNCD TECHNOLOGIES PHONE IN PHILADELPHIA, PENNSYLVANIA FROM THE 215/267 AREA CODES, BUT YOUR ASSIGNED SYNCD TECHNOLOGIES TELEPHONE NUMBER HAS AN AREA CODE OF 212, A NUMBER USUALLY FOR NEW YORK CITY, WHEN YOU DIAL 911, YOU MAY NOT BE ABLE TO REACH ANY EMERGENCY PERSONNEL. EVEN IF YOU DO REACH EMERGENCY PERSONNEL, YOU WILL NOT BE CALLING THE EMERGENCY PERSONNEL NEAR YOUR ACTUAL LOCATION (THE CALLER MAY BE CALLING EMERGENCY SERVICES LOCATED IN ANOTHER STATE) AND THE EMERGENCY PERSONNEL MAY NOT BE ABLE TO TRANSFER YOUR CALL OR RESPOND TO YOUR EMERGENCY.
  6. UNDER CERTAIN CIRCUMSTANCES – HIGH VOLUME USAGE, NETWORK MAINTENANCE OR OTHER SITUATIONS THAT LEAD TO EMERGENCY CALL FAILURES – SYNCD TECHNOLOGIES’S EMERGENCY SERVICES MAY BE ROUTED TO A GENERAL OR ADMINISTRATIVE NUMBER OF THE EMERGENCY CALL TAKER OR A LOCAL EMERGENCY SERVICE PROVIDER AND WILL NOT NECESSARILY BE ROUTED TO A TRAINED DISPATCHER. IN ADDITION, SERVICES MAY NOT BE AVAILABLE ON A 24 HOUR BASIS, YOU MAY EXPERIENCE A BUSY SIGNAL, OR YOU MAY NOT BE ABLE TO REACH ANY EMERGENCY SERVICES PERSONNEL AT ALL.
  7. UNDER CERTAIN CIRCUMSTANCES – HIGH VOLUME USAGE, NETWORK MAINTENANCE OR OTHER SITUATIONS THAT LEAD TO EMERGENCY CALL FAILURES – SYNCD TECHNOLOGIES’S EMERGENCY SERVICES MAY BE ROUTED TO A NATIONAL CALL CENTER. WHILE THIS CALL CENTER IS STAFFED 24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR WITH TRAINED EMERGENCY CALL TAKERS, THE CALL TAKER MAY NOT BE ABLE TO TRANSFER YOUR CALL TO THE APPROPRIATE LOCAL EMERGENCY CALL TAKER LOCATION DELAYING THE DISPATCH AND RECEIPT OF EMERGENCY SERVICES. UNDER CERTAIN CIRCUMSTANCES, EMERGENCY CALL TAKERS IN THE NATIONAL CALL CENTER MAY NOT HAVE ACCESS TO YOUR TELEPHONE NUMBER AND LOCATION INFORMATION REQUIRING YOU TO PROVIDE SUCH INFORMATION. IF THE CALL IS DROPPED OR LOST FOR ANY REASON, THE EMERGENCY CALL TAKER MAY NOT BE ABLE TO CALL YOU BACK OR DISPATCH ASSISTANCE.
  8. NON‐PROFIT ORGANIZATION AGREES TO ALERT ALL EMPLOYEES, CONTRACTORS, GUESTS AND OTHER THIRD PARTIES OF ALL THESE LIMITATIONS AND NON‐PROFIT ORGANIZATION AGREES TO MAINTAIN AN ALTERNATIVE MEANS TO ACCESS E911 SERVICES.
  9. NON‐PROFIT ORGANIZATION ACKNOWLEDGES AND AGREES THAT EMERGENCY DIALING WILL NOT WORK WITH A SOFT CLIENT (A/K/A “SOFT PHONE”).
  10. NON‐PROFIT ORGANIZATION ACKNOWLEDGES AND AGREES THAT ON AN “EXTENSION‐ONLY PHONE” OR A “SHARED CALL APPEARANCE‐ONLY PHONE”, THE EMERGENCY SERVICES PERSONNEL RESPONDING TO A 911 CALL DIALED FROM ONE OF THOSE PHONES WILL ONLY SEE THE PHYSICAL ADDRESS OF THE MAIN LOCATION OF THE ACCOUNT THAT THE “EXTENSION‐ONLY PHONE” OR “SHARED CALL APPEARANCE‐ONLY PHONE” IS ASSOCIATED WITH. NON‐PROFIT ORGANIZATION WILL NEED TO MAINTAIN AN ALTERNATIVE MEANS FOR ACCESSING 911 IN AREAS WHERE AN “EXTENSION‐ONLY PHONE” OR A “SHARED CALL APPEARANCE‐ONLY PHONE” IS IN USE.

I have read and understand the above information regarding the limitations on the 911 and E‐911 emergency services available through the Syncd Technologies service. I certify that I am authorized by my Company to sign and approve this disclosure.


IN WITNESS WHEREOF, Customer affirmatively acknowledges that Customer has read and understood this notice of 911 and E911 service limitations.

Syncd Technologies Representative

02/24/2022 (electronically signed)

Eddie Seelke

Westside Business Association Representative

Please sign using a stylus, your mouse, or your finger below to authorize this contract. By electronically signing this document, you agree to the terms established above. After the document is signed, you can proceed to print it.



Client Information
Signed by Liz Cantu on Thu Mar 03 2022 09:20:59 GMT-0600 (Central Standard Time)
IP Address: 64.183.208.114

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